Terms & Conditions

Service Overview
Resonate provides AI-powered sentiment analysis of player reviews to deliver actionable insights for game developers and community managers. The service focuses on improving understanding of player feedback.

Applicability of Terms
These terms and conditions apply to all individuals or organizations that access or use Resonate's services, products, or insights. By engaging with Resonate's services, you agree to be bound by these terms.

Usage Rights
All insights and reports generated are intended for internal use by the client. Redistribution, sharing, or reselling of these materials is strictly prohibited without prior written consent.

Accuracy Disclaimer
While Resonate aims to provide accurate and meaningful analysis, the results are not guaranteed to be error-free. The company is not liable for any decisions or actions taken based on the reports provided.

Data Privacy
Client data is treated with strict confidentiality and handled in compliance with applicable privacy laws. Resonate does not share, sell, or distribute client data to third parties.

Third-Party Dependencies
Resonate’s services may rely on third-party platforms, APIs, or tools, such as Steam data or sentiment analysis libraries. The company is not responsible for interruptions, inaccuracies, or limitations caused by these external systems. Any changes or disruptions in these dependencies may affect the service's availability or accuracy.

Payments and Refund Policy
All services require upfront payment. Refunds are not provided once the analysis is completed and delivered to the client.

Limitation of Liability
Resonate is not responsible for any direct, indirect, or consequential damages resulting from the use of its services or reports.

Termination Clause
Resonate reserves the right to terminate services under the following circumstances:

• Misuse of the service or violation of these terms.
• Non-payment or failure to comply with agreed payment terms.
• Any action by the client that compromises the integrity or security of Resonate's systems or services.

In the event of termination, no refunds will be issued for completed work. Clients may terminate their use of the service at any time, but no refunds will be issued for unused portions of pre-paid services.

Changes to Terms
Resonate reserves the right to modify these terms and conditions at any time. Continued use of the service signifies acceptance of the updated terms.

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